Contact Us

At ModenaLuxe, we believe exceptional service should match the elegance of our handbags. Whether you have a question about your order, need help choosing the right product, or simply want to connect, we’re here to assist you every step of the way.

📨 How to Reach Us

For all inquiries, our support team can be reached via:

Customer Support Hours

Our team is available during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (Eastern Standard Time)

  • Saturday & Sunday: Closed

Emails received outside of business hours will be addressed promptly the next business day.

Common Reasons to Contact Us

You’re welcome to reach out for any of the following:

  • Questions about our handbags, sizes, or materials

  • Shipping, tracking, or delivery updates

  • Return or refund assistance

  • Order modifications (if not yet shipped)

  • Issues with your purchase (damaged, incorrect, or missing items)

  • Wholesale or collaboration inquiries

  • General feedback or suggestions — we’d love to hear from you!

Response Time

We aim to respond to all messages within 24 to 48 business hours. For faster service, please include your order number (if applicable) and a clear description of your request.

Your Satisfaction, Our Priority

Every message is reviewed with care by a real person — not a bot. At ModenaLuxe, we’re committed to delivering not only beautiful, functional handbags but also a seamless and supportive customer experience from start to finish.

Office Address

Unit 8-A, First Floor
210 Ilford Lane
Ilford, London
United Kingdom

Thank you for choosing ModenaLuxe. We look forward to assisting you soon.