Contact Us

At ModenaLuxe, we believe exceptional service should match the elegance of our handbags. Whether you have a question about your order, need help choosing the right product, or simply want to connect, we’re here to assist you every step of the way.

📨 How to Reach Us

For all inquiries, our support team can be reached via:

🕘 Customer Support Hours

Our team is available during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (Eastern Standard Time)

  • Saturday & Sunday: Closed

Emails received outside of business hours will be addressed promptly the next business day.

💬 Common Reasons to Contact Us

You’re welcome to reach out for any of the following:

  • Questions about our handbags, sizes, or materials

  • Shipping, tracking, or delivery updates

  • Return or refund assistance

  • Order modifications (if not yet shipped)

  • Issues with your purchase (damaged, incorrect, or missing items)

  • Wholesale or collaboration inquiries

  • General feedback or suggestions — we’d love to hear from you!

📝 Response Time

We aim to respond to all messages within 24 to 48 business hours. For faster service, please include your order number (if applicable) and a clear description of your request.

🤝 Your Satisfaction, Our Priority

Every message is reviewed with care by a real person — not a bot. At ModenaLuxe, we’re committed to delivering not only beautiful, functional handbags but also a seamless and supportive customer experience from start to finish.

Office Address

Unit 8-A, First Floor
210 Ilford Lane
Ilford, London
United Kingdom

Thank you for choosing ModenaLuxe. We look forward to assisting you soon.