Return and Refund policy

At ModenaLuxe, we want you to feel confident and satisfied with every purchase. If you're not fully happy with your order, you may request a return within our return window.

📅 Return Window

You can request a return within 14 days of receiving your order.

✅ Return Conditions

To qualify for a return:

Items must be unused, unworn, and in original condition
Must be returned in the original packaging
You must provide proof of purchase (e.g., order number or receipt)

💰 Refunds

Once we receive and inspect your returned item:

You will be notified of the approval or rejection of your refund
If approved, the refund will be issued to your original payment method within 5–10 business days
Original shipping fees (if applicable) are non-refundable

📦 Return Shipping Responsibility

Customers are responsible for return shipping costs
We recommend using a trackable shipping method to ensure safe delivery

🚨 Damaged or Incorrect Items

If your item arrived damaged or incorrect, please contact us within 48 hours of delivery at support@modenaluxe.com with:

Your order number
A description of the issue
Clear photos of the item and packaging

We'll review the issue and do our best to resolve it promptly.

📨 How to Start a Return

Email us at support@modenaluxe.com with your order number and reason for return.
Our support team will respond within 24–48 hours with return instructions.
Once approved, ship the item back to the address we provide.

For any questions or help, reach out to us at support@modenaluxe.com or call us at +1 (682) 366-7569.