Pre-Loved GUCCI GG MARMONT LEATHER MINI CHAIN BAG

At ModenaLuxe, we’re committed to delivering your order as efficiently and securely as possible. Below you’ll find details about our shipping methods, timelines, and related policies.

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Shipping Options & Rates (USA)

We offer three shipping options within the United States:

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Order Processing

• Orders are processed within 1–3 business days after purchase.

• Orders placed on weekends or holidays will begin processing on the next business day.

• You will receive a tracking number via email once your order has been shipped.

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International Shipping

We currently do not offer international shipping. Please stay tuned as we expand our reach in the near future.

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Tracking Your Order

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.

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Delays & Lost Packages

While we strive to meet estimated delivery times, unforeseen delays with carriers may occur. If your package is delayed beyond the estimated timeframe or marked as delivered but not received:

• Wait 24–48 hours (sometimes packages are marked delivered before they actually arrive)

• Contact us at support@modenaluxe.com

Note: ModenaLuxe is not responsible for lost or stolen packages marked as delivered. However, we’ll do our best to assist you with a resolution.

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Order Changes or Cancellations

• If you need to update your shipping address or cancel an order, please contact us within 12 hours of placing your order.

• Once an order has been shipped, we are unable to make changes.

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If you have any questions about your order or shipping, feel free to reach out to us at support@modenaluxe.com or call us at +1 (682) 366-7569 , +44 7877196416.

At ModenaLuxe, we want you to feel confident and satisfied with every purchase. If you're not fully happy with your order, you may request a return within our return window.

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Return Window

You can request a return within 30 days of receiving your order.

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Return Conditions

To qualify for a return:

• Items must be unused, unworn, and in original condition

• Must be returned in the original packaging

• You must provide proof of purchase (e.g., order number or receipt)

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Refunds

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund

• If approved, the refund will be issued to your original payment method within 5–10 business days

• Original shipping fees (if applicable) are non-refundable

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Return Shipping Responsibility

• Customers are responsible for return shipping costs

• We recommend using a trackable shipping method to ensure safe delivery

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Damaged or Incorrect Items

If your item arrived damaged or incorrect, please contact us within 48 hours of delivery at support@modenaluxe.com with:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We'll review the issue and do our best to resolve it promptly.

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How to Start a Return

1. Email us at support@modenaluxe.com with your order number and reason for return.

2. Our support team will respond within 24–48 hours with return instructions.

3. Once approved, ship the item back to the address we provide.

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For any questions or help, reach out to us at support@modenaluxe.com or call us at +1 (682) 366-7569 , +44 7877196416.